✅ Privacy Policy for Numa Rentals (Rewritten & Legally Compliant)

Last Updated: 2.12.2025

At Numa Rentals (“we”, “our”, “us”), accessible at www.numarentals.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, your legal rights, and how you can exercise them.

This Policy applies to:

Visitors and users of our website

Guests making reservations through our website or third-party platforms

Individuals contacting us by email, phone, or forms

This Policy does not apply to information collected offline unless explicitly stated.

If you have any questions, contact us at:

📧 contact@numarentals.com

1. Consent

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly:

• Full name
• Email address
• Phone number
• Country of residence
• Reservation details
• Payment method (processed securely by third-party providers — we do not store credit card numbers)
• Any information you include in messages sent to us

B. Automatically Collected Information

• Through cookies, analytics tools, and server logs, we may collect:
• IP address
• Browser type and version
• Device information
• ISP
• Pages visited
• Time stamps
• Referring/exit URLs
• Number of clicks
• This information is not directly identifiable on its own and is used for security, analytics, and site functionality.

C. Information from Third-Party Platforms

• If you book through Airbnb, Booking.com, Expedia, or other platforms, we may receive:
• Basic profile data
• Reservation details
• Communication history
• Guest rating or verification status
• This data is processed following their policies and ours.

3. How We Use Your Information

We use your data to:

Process and manage reservations

Provide customer support

Improve website performance and user experience

Communicate important updates, confirmations, or changes

Prevent fraud and protect security

Comply with Mexican, U.S., EU, and international regulations

Send promotional updates (only with your consent)

We do not sell or rent personal data.

4. Cookies & Tracking Technologies

We use cookies to:

Remember preferences

Improve website performance

Analyze traffic and usage

Personalize content

You may disable cookies from your browser settings; however, some website features may not function correctly.

5. Log Files

We follow industry-standard procedures for log file usage.

These files collect:

IP address

Browser

ISP

Date/time

Referring/exit pages

This data is used solely for analytics and security monitoring.

6. Legal Basis for Processing (GDPR)

If you are located in the EU/EEA, we process your data based on:

Contract performance (processing a booking)

Legitimate interests (security, analytics, improvements)

Consent

Legal obligations

7. ARCO Rights (Mexico – LFPDPPP Compliance)

Under Mexican law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), you have ARCO rights:

A – Access: Request a copy of your personal data.

R – Rectification: Request correction of inaccurate data.

C – Cancellation: Request deletion of your personal data.

O – Opposition: Object to processing of your data for specific purposes.

To exercise ARCO rights, contact us at:

📧 numarentals@gmail.com

We will respond within 20 business days, as required by law.

8. GDPR Rights (EU/EEA Users)

You may also request:

Access to your data

Correction

Deletion

Restriction of processing

Data portability

Objection to processing

We will respond within 1 month.

9. CCPA/CPRA Rights (California Residents)

California consumers have the right to:

Know what categories of personal data we collect

Request deletion of personal data

Request that we do not sell personal data (we do not sell any data)

Non-discrimination for exercising privacy rights

To submit a request, email us at numarentals@gmail.com

10. Children’s Privacy

Numa Rentals does not knowingly collect information from children under 14 years old.

If you believe a minor has provided personal information, contact us immediately and we will remove it.

11. Data Storage & International Transfers

Your data may be processed in:

Mexico

The United States

The European Union

We use secure international data-transfer mechanisms such as contractual clauses and encrypted storage.

12. Data Security

We implement technical and organizational measures to protect your data, including:

Encrypted communication

Secure servers

Access control

Monitoring for unauthorized activity

No method of online transmission is 100% secure, but we follow international security standards.

13. Third-Party Disclosure

We may share data only with:

Booking platforms (Airbnb, Booking.com, etc.)

Payment processors

Website hosting providers

Customer support tools

Legal authorities (if required by law)

We never sell personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will always indicate the latest version.

15. Contact Information

For questions or privacy-related requests:

📧 Email: contact@numarentals.com

🌍 Website: www.numarentals.com